Frequently answered question
What makes elvex's contextual support different from chatbots or help documentation?
Answer
While chatbots and help documentation have their place, they require employees to recognize they need help, stop their work, and actively seek out assistance. This creates friction and often leads to abandoned attempts when employees can't quickly find what they need.
elvex's contextual just-in-time support is fundamentally different because it's proactive, not reactive. The system understands what you're working on and anticipates when you might need help, offering guidance before you even realize you're stuck. This approach transforms AI adoption from a challenge into a natural part of daily work.
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